Our core purpose is to help our clients use IT to their advantage and contribute to their growth.
The most successful businesses are highly efficient with little service interruptions. Therefore, our aim is to deliver a proactive service where possible, whether that be new solutions and methodologies or keeping system downtime to a minimum. Your success is what drives us as a business and thus our service plans are geared towards maintaining optimum performance of your IT set up.
As part of our proactive ethos all our service delivery plans include the following:
RMM (Remote Monitoring and Management) and NOC (Network Operations Software) are crucial to providing a proactive service. They essentially allows us to monitor the performance and vulnerability of your systems without disturbing your working space. Additionally, rather than paying for an individual to sit at your premises watching over your systems we can remotely monitor and solve issues as well as provide you with in-depth performance analysis. All at the fraction of the cost of an on premise team.
As part of our remote monitoring and management we provide, without charge, hardware on site to store all software needed to monitor and maintain your systems.
Reasons for this:
All our client relationships are underpinned by excellent communication.
When entering partnership with us you will have access to;
The Service Desk
Service Delivery Manager
Your Service Delivery Manager is tasked with ensuring the smooth day to day running of your service, act as your primary point of contact, meet with you periodically to discuss on-going requirements and IT strategy, provide your monthly service performance reports and assist with all things IT when you need them.
Client Account Manager
Your Account Manager is your point of contact regarding your contract with us. They will be on hand to help costing new projects or services, altering your service plan where necessary and most importantly, ensuring that your service satisfaction is as we would expect.
Our Support Delivery plan is designed to support your existing IT management or strategists with a flexible, dependable and cost effective front line IT resource.
The Support Plan is designed so that IT management can concentrate on projects and strategy without either having the distraction of partaking in every day IT support or adding the costs to the business associated with the deployment of an internal department.
Full monitoring on internal systems and networks can be provided as part the Support Plan so that you have all the necessary performance analytics to make informed decisions.
Benefits:
With the Managed Service Plan part or all of your IT needs are covered in addition to our strategic management in which we always look to align IT strategy and technology to the strategic goal of the business.
The Managed Service Plan is ideal for those that have reached a certain size or expand the benefits of their IT and do not have an IT provision in place. Equally, you may be looking to outsource your existing department to gain the benefits associated with using a Managed Service Provider.
Your service delivery manager will present to you a full monthly service overview of your estate in addition to arranging strategic management reviews to ensure your IT is supporting the needs of the business in the best way possible.
Benefits:
Similar to the Managed Service Plan, the Managed Service Plus caters for scenarios where a permanent dedicated onsite resource is necessary due to either the size of the organisation or specific elements of the set up that need an onsite presence.
The Managed Service Plus has all the same factors as the Managed Service Plan but with the addition of dedicated onsite member(s) that work as a fluid part of your business.
Benefits:
